Terms & Conditions

Service Agreement

By scheduling and receiving pest control services from Sanders Pest Control, you agree to the following terms and conditions that govern our professional relationship and service delivery.

Service Scope and Delivery

• We provide comprehensive pest control services as outlined in your customized service agreement
• Services include thorough property inspection, targeted treatment application, and scheduled follow-up visits
• Treatment methods and products may vary based on specific pest species, infestation severity, and property characteristics
• We reserve the right to modify treatment approaches based on professional assessment and industry best practices
• Service schedules may be adjusted due to weather conditions, safety concerns, or operational requirements

Customer Responsibilities and Obligations

• Provide complete and accurate information about current pest issues, previous treatments, and property conditions
• Grant reasonable access to all areas requiring inspection and treatment during scheduled service visits
• Follow all pre-treatment preparation and post-treatment care instructions provided by our certified technicians
• Report any adverse reactions, concerns, or new pest activity immediately to our customer service team
• Maintain reasonable standards of cleanliness and sanitation to support treatment effectiveness
• Secure pets and remove or cover food items as directed before treatment application

Payment Terms and Billing

Our payment structure is designed to be transparent and convenient for all customers while ensuring continued service quality.

Service Fees and Payment Methods

• Payment for individual services is due upon completion unless alternative payment arrangements have been pre-approved
• We accept multiple payment methods including cash, personal checks, and all major credit cards
• Recurring service plans are automatically billed according to your selected schedule (monthly, quarterly, or annually)
• Service prices are subject to change with minimum 30 days written notice to existing customers
• Additional services beyond the standard agreement will be quoted separately and require approval before implementation

Late Payment Policy

• A service charge of 1.5% per month (18% annually) may be applied to accounts with outstanding balances
• Service delivery may be suspended for accounts with balances more than 30 days past due
• Accounts referred to collection agencies will be charged all reasonable collection costs and attorney fees
• Returned check fees of $35 will be applied to all bounced payments

Service Guarantee and Quality Assurance

Sanders Pest Control stands behind our professional services with comprehensive guarantees designed to ensure your complete satisfaction.

100% Satisfaction Guarantee

• We guarantee your complete satisfaction with all pest control services provided
• If covered pests return between regularly scheduled treatments, we will provide re-treatment at no additional charge
• Our guarantee applies to all pest species specifically covered in your signed service agreement
• Customers must maintain their regular service agreement for the guarantee to remain valid and enforceable
• Guarantee claims must be reported within 30 days of the alleged pest return for immediate response

Guarantee Terms and Limitations

• Guarantee coverage does not extend to new pest infestations or species not included in the original treatment plan
• Customers must strictly follow all post-treatment instructions and recommendations for guarantee validity
• Structural modifications, renovations, or repairs may void existing guarantee coverage until reassessment
• Guarantee periods vary by specific service type, pest species, and environmental conditions
• Weather-related treatment delays or failures are not covered under standard guarantee terms

Liability, Insurance, and Risk Management

Sanders Pest Control maintains comprehensive insurance coverage and follows strict safety protocols to protect our customers and their property.

Insurance Coverage and Protection

• We maintain general liability insurance coverage up to $2,000,000 per occurrence and $4,000,000 aggregate
• Professional liability insurance covers all pest control services and treatment applications
• All field technicians are individually bonded and covered under our comprehensive insurance policies
• Workers' compensation insurance protects all employees and customers during service delivery
• Current certificates of insurance are available upon written request

Limitation of Liability and Claims

• Our total liability for any service-related issue is limited to the cost of re-treatment or full refund of service fees paid
• We are not liable for indirect, consequential, punitive, or special damages under any circumstances
• All damage claims must be reported in writing within 48 hours of discovery with supporting documentation
• Customers must provide reasonable access for our representatives to inspect and assess any reported damages
• Settlement of claims requires mutual agreement and may include independent third-party assessment

Safety Protocols and Environmental Responsibility

We are committed to the highest standards of safety and environmental stewardship in all aspects of our pest control operations.

Product Safety and Application Standards

• All pest control products are EPA-registered, professionally approved, and applied according to manufacturer specifications
• Treatments are exclusively performed by state-licensed, extensively trained pest control professionals
• Material safety data sheets (MSDS) are available for all products used in treatments upon customer request
• We employ integrated pest management (IPM) principles to minimize chemical usage while maximizing effectiveness
• Regular safety training and certification updates ensure our team maintains current industry standards

Environmental Stewardship Commitment

• We prioritize eco-friendly, reduced-risk, and low-toxicity treatment options whenever possible
• Product selection emphasizes environmental sustainability and minimal ecological impact
• All chemical waste and containers are disposed of according to strict EPA and state environmental regulations
• Continuous education programs keep our team updated on the latest sustainable pest management practices
• We support pollinator protection initiatives and avoid treatments during critical pollinator activity periods

Cancellation, Refund, and Contract Modification

Our policies are designed to provide flexibility while ensuring fair treatment for both customers and our service operations.

Appointment and Service Cancellations

• Individual service appointments may be cancelled or rescheduled with minimum 24 hours advance notice
• Same-day cancellations may result in a $50 service charge to cover operational costs
• We will make reasonable efforts to reschedule missed appointments at no additional charge
• Recurring service contracts may be cancelled with 30 days written notice to avoid automatic renewal
• Emergency service requests are subject to different cancellation terms and premium pricing

Refund Policy and Procedures

• Full or partial refunds may be provided for documented unsatisfactory services at management discretion
• Refund requests must be submitted in writing within 30 days of service completion
• Prorated refunds are available for cancelled recurring services based on unused service periods
• Credit card processing fees (3.5%) may be deducted from refunded amounts
• Refund processing typically takes 5-10 business days depending on payment method

Privacy, Confidentiality, and Data Protection

Sanders Pest Control is committed to protecting customer privacy and maintaining strict confidentiality of all personal information.

Information Security and Privacy

• All customer personal and property information is kept strictly confidential and secure
• Information sharing is limited to authorized personnel and essential service providers only
• We comply with all applicable federal and state privacy laws and regulations
• Customer data is never sold, rented, or shared with third parties for marketing purposes
• Our complete Privacy Policy document is available on our website with detailed information practices

Property Access and Confidentiality

• All technicians are trained to respect customer privacy and property during service visits
• Property access is limited to areas necessary for effective pest control service delivery
• Observation of property conditions is used solely for pest control assessment and service improvement
• Customer-requested confidentiality agreements are available for sensitive commercial or residential properties

Dispute Resolution and Legal Procedures

We believe in resolving conflicts professionally and efficiently through established procedures that protect both parties' interests.

Initial Dispute Resolution Process

• Contact our dedicated customer service team immediately to discuss any concerns or complaints
• All issues receive prompt investigation with management review and response within 48 hours
• Escalation to senior management is available for complex or unresolved disputes
• We maintain detailed service records to facilitate accurate dispute resolution and documentation
• Good faith negotiation and compromise are encouraged before pursuing formal legal remedies

Legal Framework and Jurisdiction

• These terms and conditions are governed by applicable state and local laws where services are provided
• Any formal legal proceedings will be conducted in the jurisdiction where services were performed
• Binding mediation through qualified mediators is preferred before initiating formal litigation
• The prevailing party in legal disputes may be entitled to reasonable attorney fees and court costs
• Class action lawsuits are waived in favor of individual dispute resolution procedures

Force Majeure and Service Interruptions

Certain circumstances beyond our control may affect service delivery, and we have established procedures to address these situations.

Uncontrollable Circumstances

• Service delays or cancellations due to severe weather, natural disasters, or emergency conditions
• Government-mandated restrictions, quarantines, or public health emergencies affecting business operations
• Supply chain disruptions affecting availability of pest control products or equipment
• Labor disputes, strikes, or other workforce issues beyond company control
• Utility failures, transportation problems, or infrastructure issues preventing service delivery

Service Continuity Procedures

• Alternative service dates will be scheduled as soon as conditions permit safe and effective treatment
• Customers will receive advance notification of service delays whenever possible
• Emergency pest situations will receive priority scheduling when conditions allow
• Service guarantees may be extended to account for weather-related delays or interruptions

Terms Modification and Agreement Updates

Sanders Pest Control reserves the right to modify these terms and conditions to reflect changes in business practices, legal requirements, or industry standards.

Update Procedures and Notifications

• Revised terms will be posted on our company website and communicated to active service customers
• Continued use of our services after notification constitutes acceptance of updated terms
• Significant or material changes will include minimum 30 days advance notice where legally required
• Current terms and conditions are always available on our website and upon customer request
• Customers may terminate services if they disagree with significant terms modifications