Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
At Sanders Pest Control, we collect information to provide you with the best pest control services possible. The types of information we may collect include:
Personal Information
- Name, email address, and phone number
- Home or business address and zip code
- Service preferences and pest control needs
- Payment information for billing purposes
Automatically Collected Information
- Website usage data and browsing patterns
- IP address and device information
- Cookies and similar tracking technologies
- Location data when using our mobile services
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To schedule appointments, provide pest control services, and communicate about your treatments
- Customer Support: To respond to your questions, resolve issues, and provide technical support
- Service Improvement: To analyze usage patterns and improve our services and website functionality
- Marketing Communications: To send you relevant offers, tips, and updates about our services (with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety and Security: To protect our customers, employees, and business operations
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, such as:
- Payment processing companies
- Scheduling and customer management platforms
- Email and marketing service providers
- Website hosting and maintenance services
Legal Requirements
We may disclose your information when required by law, such as:
- In response to court orders, subpoenas, or legal processes
- To comply with regulatory requirements
- To protect the safety of our customers, employees, or the public
- To investigate suspected fraud or illegal activities
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on privacy and security best practices
- Secure disposal of personal information when no longer needed
Your Rights and Choices
You have several rights regarding your personal information:
Access and Updates
- Request access to the personal information we have about you
- Update or correct inaccurate information
- Request deletion of your personal information (subject to legal requirements)
Marketing Communications
- Opt-out of marketing emails by clicking the unsubscribe link
- Opt-out of text messages by replying "STOP"
- Contact us directly to update your communication preferences
Cookies and Tracking
- Manage cookie preferences through your browser settings
- Disable location tracking on your mobile device
- Use "Do Not Track" browser settings (where supported)
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and customer experience
When personal information is no longer needed, we securely delete or anonymize it according to our data retention policies.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date at the bottom of this policy
- Notify you of material changes via email or website notice
- Obtain your consent for significant changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About This Privacy Policy?
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Contact Us